Terms of Service
Mulak Realty Portal L.L.C
Last updated: 24 August 2026
1. About these Terms
These Terms form an agreement between you and Mulak Realty Portal L.L.C, a company registered in Dubai, United Arab Emirates (Commercial Licence No. 1640869, Commercial Register No. 2915132), with its office at Office 30-B, Port Saeed, Deira, Dubai.
By creating an account, accepting these Terms at sign-up, or using Mulak, you confirm that you have read and agreed to these Terms and our Privacy Policy. If you do not agree to them, please do not use the service.
We have tried to write these Terms in plain language. If anything is unclear, please contact us at admin@mulak.app and we will be glad to explain.
2. Who can use Mulak
You need to be 18 or older to create an account.
You may use Mulak to manage property you own, or property you are lawfully authorised to manage on behalf of an owner.
Your account is your responsibility. That includes anything done by family members, employees, agents or anyone else you give access to, whether or not you approved that particular action. Please keep your login details private, and tell us promptly if you believe someone else has gained access. We are not able to accept liability for loss arising from someone else using your account.
3. What Mulak does
Mulak is a record-keeping and tracking tool for property owners. It helps you keep track of buildings, units, tenants, contract dates, rent payments, post-dated cheques, maintenance records and property documents.
To be clear about what sits outside our role, Mulak does not:
- Create, issue, execute, verify or register tenancy contracts
- Collect rent or process payments between you and your tenants
- Register anything with Ejari, RERA, the Dubai Land Department or any other authority on your behalf
- Provide legal, financial, tax, accounting or real estate advice
- Act as a party to, guarantor of, or intermediary in any agreement between you and a third party
- Verify the accuracy, validity or legality of information you enter
- Advise you on your obligations to tenants, authorities or anyone else
Mulak organises your records. It does not act on your behalf, and it is not a substitute for professional advice or your own judgement. Any decision you take based on information held in Mulak is your decision alone.
4. Reminders
Reminders are designed to help you stay on top of your dates, and we work to make them reliable. However, delivery depends on your device, your network, your notification settings, your email provider and third-party services outside our control, so we cannot guarantee that a reminder will be sent, delivered or received on time.
For that reason, please continue to keep your own record of payment and contract deadlines. Mulak supports your tracking; it does not replace it.
We are not liable for any loss arising from a reminder that is missed, delayed, undelivered or inaccurate, including missed cheque deposits, bounced cheques, expired contracts, missed renewals, penalties, or any resulting financial or legal consequence.
5. What you choose to add
Mulak asks for the information it needs to run the service: property details, tenant names and contact details, contract dates, and payment records.
Anything you add beyond that is your own choice.
We do not request, require or expect you to enter or upload passport numbers, Emirates ID numbers, bank account details, salary or financial standing information, medical information, family details, photographs of individuals, or any other sensitive personal data — about yourself or anyone else. Please do not upload this kind of information; the service is not designed to hold it and does not need it.
Notes fields, free-text boxes and document uploads exist for your convenience. What you place in them is entirely your decision, made on your own initiative. Information of this kind falls outside the scope of what we collect, and we accept no responsibility or liability for it, including for any legal consequence of it being held, disclosed or lost.
You remain responsible for ensuring that everything you upload is lawful, accurate and something you have the right to hold.
6. Your account
Please provide accurate information when you register and keep it up to date.
An account is for one person or one business. Login credentials should not be shared, sold or transferred.
You can close your account at any time from within the app.
7. Subscriptions and payment
Mulak is offered on a subscription basis. Current pricing is shown on our website and in the app.
Automatic renewal. Subscriptions renew automatically at the end of each billing period and continue until you cancel. Please cancel if you no longer wish to be charged — we are not able to monitor whether an account is in use, and periods of non-use do not amount to cancellation.
Cancellation. You may cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Refunds. Fees are non-refundable, including for unused portions of a billing period, periods of non-use, and subscriptions cancelled mid-term. This also applies where an account is suspended or closed for breach of these Terms. If you believe you have been charged in error, please contact us at admin@mulak.app and we will look into it.
Payment processing. Payments are handled by Stripe. We do not store card details, and we are not liable for failures, delays or errors within Stripe's systems.
Price changes. We may change our prices from time to time and will give reasonable notice before a change applies to your subscription. Continuing to use the service afterwards constitutes acceptance.
Failed payments. If a payment does not go through, we may pause access to paid features until it succeeds. Your data is not deleted during a pause.
8. Your data and content
Your data belongs to you. Your properties, tenants, cheque records and uploaded documents remain yours. You grant us the limited permission needed to store, process and display that data in order to run the service for you.
We may use anonymised and aggregated data — information from which no individual can be identified — to analyse and improve the service and to publish general statistics about how the product is used.
Accuracy. Mulak displays the information you enter. We are not in a position to verify it, and we are not responsible for consequences arising from data that is inaccurate, incomplete or out of date.
9. Tenant data and information about other people
When you enter tenant names, contact details, contracts or other information about another person, that data is yours to control and yours to be responsible for. We neither select it nor require it.
By entering it, you confirm that:
- You have the lawful right to collect, hold and upload that information
- You have obtained any consent or given any notice required under UAE law or other applicable law
- The information does not infringe anyone's rights
- You will keep it accurate and remove it when it is no longer needed
We act as a processor handling that data on your instructions — storing it securely and using it only to provide the service to you.
We do not verify tenant data, contact tenants, or have any relationship with them. If a tenant or other individual contacts us about their data, we will refer them to you, since you hold the relationship and made the decision to record it.
10. Artificial intelligence features
Mulak uses artificial intelligence to read documents you upload and pull out details, so you do not have to type everything by hand.
AI extraction is a helpful shortcut rather than an authoritative reading. It can misread, omit or misinterpret information, so please review every extracted value before relying on it. The app always shows you what was extracted before anything is saved.
We are not liable for loss arising from AI-extracted information, whether or not it was reviewed.
Documents you upload are not used to train AI models. By uploading a document you are choosing to have it processed in this way; if you would prefer not to, you can enter details manually.
11. Acceptable use
Please do not:
- Use Mulak for any unlawful purpose
- Upload content you do not have the right to upload
- Attempt to access another user's account or data
- Probe, scan or test the security of our systems without our written permission
- Interfere with or disrupt the service
- Reverse engineer, decompile, copy, resell or white-label any part of Mulak
- Use automated systems to extract data from the service
- Upload or attempt to introduce malicious code
- Misrepresent your identity or authority
Where we believe these Terms have been breached or the service is being misused, we may suspend or close the account, giving notice where practicable. Fees already paid are not refunded in these circumstances.
12. Availability and changes to the service
We work to keep Mulak available and reliable, though we cannot guarantee uninterrupted or error-free service. It may be unavailable during maintenance, because of problems at providers we depend on, or due to events beyond our control.
The product will continue to develop, and we may add, change, restrict or remove features. We are not able to commit to maintaining any particular feature indefinitely, and no compensation is due where a feature changes or is withdrawn, including where you had come to rely on it.
13. Third-party services
Mulak depends on third-party providers including Supabase, Vercel, Stripe, Resend, Twilio, Anthropic, PostHog, Expo, Apple and Google.
We choose these providers carefully, but their systems are outside our control. We are not liable for any act, omission, outage, error, data loss, security failure, price change or discontinuation by a third-party provider, or for any loss you suffer as a result — including loss of access, data or income.
14. Data loss and deletion
We take reasonable care to keep your data safe, but we cannot warrant that data will never be lost, corrupted or become inaccessible, whether through system failure, software error, third-party failure, a security incident or any other cause. We are not liable for such loss and are not obliged to restore data.
Deletion is permanent. When you delete your account or clear your data, your records and uploaded documents are removed from our live systems immediately and cannot be recovered.
We recommend keeping your own copy of anything important. You can download all of your data at any time using the export option in the app.
15. Limitation of liability
To the fullest extent permitted by the laws of the United Arab Emirates:
Mulak is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or uninterrupted operation.
We are not liable for:
- Indirect, incidental, special, consequential, punitive or exemplary loss
- Loss of profit, revenue, business, contracts, goodwill, opportunity or anticipated savings
- Loss, corruption or inaccessibility of data
- Loss arising from reliance on data you entered, or on AI-extracted information
- Loss arising from missed, delayed or undelivered reminders or notifications
- Loss arising from missed payments, bounced cheques, expired contracts, missed renewals or missed deadlines
- Loss arising from information you chose to add that Mulak does not ask for
- Loss arising from any act or omission of a third-party provider
- Loss arising from unauthorised access to your account
- Loss arising from any action taken by someone using your account
- Loss arising from any decision you took based on information held in Mulak
Liability cap. Our total liability to you for all claims in any twelve-month period will not exceed the amount you paid us for the service during that period.
Nothing in these Terms excludes liability that cannot lawfully be excluded under UAE law.
16. Indemnity
You agree to indemnify and hold harmless Mulak Realty Portal L.L.C, its owner, officers and agents against any claim, demand, proceeding, loss, liability, damage, penalty or reasonable cost including legal fees, arising from:
- Your breach of these Terms
- Unlawful or unauthorised use of the service
- Personal data you entered that you were not entitled to enter, including any claim brought by a tenant or other individual
- Information you chose to upload that Mulak does not ask for
- Content you uploaded
- Any action taken by someone using your account
- Any violation of law or of another party's rights
This section continues to apply after your account is closed.
17. Ending the agreement
You may stop using Mulak at any time by deleting your account. Deletion permanently removes your data and cannot be undone. Fees already paid are not refunded.
We may suspend or close an account where these Terms have been breached, where payment has not been made, where use is unlawful, or where we are required to by law. Fees already paid are not refunded in these circumstances.
If we discontinue the service entirely, we will give reasonable notice and a way to export your data beforehand.
18. Intellectual property
Mulak — including its software, source code, design, interface, branding, name and logo — belongs to Mulak Realty Portal L.L.C. These Terms grant you a limited, revocable, non-exclusive, non-transferable licence to use the service. No ownership passes to you.
Your data remains yours.
19. Changes to these Terms
We may update these Terms as the service develops or the law changes. The date at the top shows the current version.
We will let you know about material changes by email or in the app. Continuing to use Mulak after a change takes effect means you accept the updated Terms. If you would prefer not to, you can close your account.
20. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from them or from your use of Mulak falls within the exclusive jurisdiction of the Courts of Dubai.
Before starting formal proceedings, please contact us at admin@mulak.app. Most matters can be resolved directly.
21. General
Severability. If any provision is found unenforceable, it will be adjusted to the minimum extent necessary and the rest continues to apply.
No waiver. Not enforcing a right immediately does not mean we have given it up.
Assignment. You may not transfer your rights under these Terms. We may transfer ours, including as part of a merger, acquisition or sale of the business.
Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control, including outages at providers we depend on, network failures, or acts of government.
Entire agreement. These Terms and the Privacy Policy together form the whole agreement between you and us regarding Mulak, and replace any earlier understanding.
Survival. Sections 5, 9, 14, 15, 16, 18 and 20 continue to apply after termination.
Language. These Terms are published in English and Arabic. Where the two differ, the Arabic version prevails in accordance with UAE law.
22. Contact
Mulak Realty Portal L.L.C
Office 30-B, Port Saeed, Deira, Dubai, United Arab Emirates
admin@mulak.app